Frequently Asked Questions

General:

  1. What is the MySierra portal?
  2. Who can use MySierra?
  3. How do I access the MySierra portal?
  4. What is my user name and password?
  5. What if I already activated my user name and password, but I can’t remember them?
  6. How do I change my password?
  7. I used to be able to access Mysierra, but I can’t anymore. What’s wrong?
  8. Can I access MySierra from home or from my residence hall?
  9. What if I need help learning how to use MySierra?
  10. What if I am having a technical problem with MySierra?
  11. How quickly can I expect to get help with a technical problem?
  12. How do I contact the Help Desk?
  13. Do I need to logout?
  14. Why do I sometimes get bumped out of MySierra?
  15. Can I use a pop-up blocker?
  16. What browsers are supported?


  17. Groups:
  18. What are groups?
  19. How will I know when my group has been activated?
  20. How do people become members in a group?
  21. Are there any limitations to files I upload to group homepages?



General:

What is the MySierra portal?

MySierra (Luminis) is a single login portal that gives users access to secured information on the Sierra College intranet, online college services such as course registration or class schedules, e-mail, calendars, and groups. MySierra is a communication tool that allows users in the Sierra College community to receive and send customized information according to their role, i.e. student, faculty, employee, student employee, temporary employee. Content relevant to the users specific role (student, faculty, etc.) can be customized.

Who can use MySierra?

This is an intranet and is only available to the MySierra community. Currently the system is available to student employees and temporary employees. All employees will be able to logon beginning January 5, 2009. All students will be able to logon beginning February 23, 2009.

How do I access the MySierra portal?

It can be accessed both on and off-campus from any computer with a current web browser and internet connection.URL: https://mysierra.sierracollege.edu/

Simply input your MySierra username and password to get into the portal.

Links to MySierra are also available from the Sierra College Web site www.sierracollege.edu

What is my user name and password?

If you currently have a MySierra user account, you can look up your new MySierra login name from the MySierra login page. If you are a new Sierra College student your username and password were sent to the email address given on your CCC Apply application for Sierra College. If you are a new Sierra College employee your username and password should have been included as part of your new employee welcome packet.

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What if I already activated my user name and password but I can’t remember them?

If your account already exists your User ID will be provided for you by the Account Activation utility. If you have forgotten your password, visit the link for Password changes on the login page. You need to know your MySierra user ID to change your password. You will need to answer 3 security questions in order to reset your password. Passwords must have at least eight characters. Passwords cannot be a dictionary word, must not contain special characters, must contain at least one upper case letter, one lower case letter, and a number.

How do I change my password?

Follow the link from the MySierra login page. You will need to answer 3 security questions in order to reset your password. Passwords must have at least eight characters. Passwords cannot be a dictionary word, must not contain special characters, must contain at least one upper case letter, one lower case letter, and a number. If you use a pop-up blocker, you will need to disable it to enter your password the first time or if you reset your password.

I used to be able to access MySierra, but I can’t anymore. What’s wrong?

If you don’t access your account for 365 days it will expire. Keep your account active by using it. Contact the help desk to reactivate your account.

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Can I access MySierra from home or from my residence hall?

Yes, you can access MySierra from any computer with a web browser and internet connection.

What if I need help learning how to use MySierra?

The system is fairly simple to learn and there are many resources for additional help. Once you login there is help icon available on the top right of your screen. You can also contact the help desk at MySierra help for students or MySierra help for employees

What if I am having a technical problem with MySierra?

Contact the help desk with the following information: What were you trying to do? What screen\channel were you trying on? What browser and version are you using? Did you receive an error message? What was it? MySierra help for students or MySierra help for employees and they will log and track your problem, and help resolve it. 

How quickly can I expect to get help with a technical problem?

The hours the help for students email is monitored are business days 8:00 am – 5:00 pm. Expected response time is approximately 48 hours. If the issue is a forgotten password please utilize the Password Reset Utility on the login page. Ensure you remember the answers to the security questions you provided as these are required to reset your password. The support provided to students will be for issues related only to logging into the Luminis portal and questions\concerns about content within the Luminis site. This could be a content error, link failure, web site error, etc. and will take time depending on the departments work load and the severity of the problem. Sierra College staff will not provide assistance for questions\problems with any computer not owned by the district other than described above. This is to ensure that suggestions provided don’t adversely affect a computer owned by another person. For user help on functionality please reference the FAQ’s as staff assistance for this type of question is not available. At no time will anyone from Sierra College ask for your password. If you suspect that your password has been compromised change it immediately.

How do I contact the Help Desk?

Do I need to logout?

Yes, you should always logout for security reasons so others don’t have access to your personal information. The system will automatically time you out after 30 minutes of inactivity for employees and 15 minutes of inactivity for students.

Why do I sometimes get timed out of MySierra?

There is a 30 minute timeout for employees and a 15 minute timeout for students for security. It takes effect if you are idle for 15 or 30 minutes and will automatically log you out of the system. As long as you click on something within 15 or 30 minutes, you won’t get logged out.

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Can I use a pop-up blocker?

Pop-up blockers can cause problems with MySierra. If you use a pop-up blocker, you will need to disable it to enter your password the first time, or if you reset your password.

If your browser will not let you enter the MySierra site at all because it has a pop-up blocker, go to the browser preferences and make https://mysierra.sierracollege.edu/ an allowed site.

What browsers are supported?

Supported browsers

To log in and use the system effectively, you should be using one of the following Internet browsers

    Windows:

  • Internet Explorer 6.0 SP2 and 7.x
  • Netscape 7.2 and 8.1

    Macintosh OS X v10.4 and 10.5:

  • Netscape 7.2 and 8.1
  • Safari 2.0

If you are trying to log in to the system using another browser, you may experience difficulties.

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Groups:

What are groups?

Groups are a community of online groups for people to join with common interests. Groups are accessed by clicking on the groups icon in the top right side of your screen. There can be public and restricted groups. Groups are usually "joined" by individuals who become members. Group members can be added individually by the group leader, if needed. New groups must be requested by submitting the online form and need to be activated by the group administrator. The person who creates the group is the group leader. Management of the group homepage can be shared by more than one person if the group leader sets up permissions accordingly.

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How will I know when my group has been activated?

All group requests go through a request queue. Faculty groups are automatically approved. Student groups are approved for officially recognized clubs and organizations. You will receive notification when your group has been activated. Please be aware that if you create a “restricted” group, you will need to activate all members into the group. This means you need to check the “members” link under the Configuration tools regularly. Public group membership is automatic and this does not apply.

How do people become members in a group?

Members can join groups themselves or group leaders can choose to add the members in. To join a group, simply select the group from the group index and click on join. If the group leader adds them in, this can only be done one member at a time. So depending on the number of members, this could be time consuming for the group leader. This right to manage the members can be given to other members of the group to help manage.

Are there any limitations to files I upload to group homepages?

  • A total of 100 MB is available for upload of files and photos for each group.
  • Maximum file size for files uploaded to the file sharing area of group homepages is 10 MB. All file types are supported.
  • Maximum file size of photos for upload to group homepages is 300k.,
    both gif and jpg files are supported.

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Sierra College • 5000 Rocklin Road • Rocklin, CA 95677 • 916 624-3333
http://www.sierracollege.edu/